Something is not working
Tell us what you were trying to do, what happened instead, and which device or browser you were using. A screenshot is useful if you have one.
Help and contact
A real route to a real person.
Xynch is deliberately small and carefully supported. If something feels unclear, slow or wrong, tell us. Useful support is part of the product too.
Email hello@xynch.comAccount or access question
If you cannot sign in, an invitation has landed in the wrong place, or workspace access does not look right, tell us the email address used for the account. Do not send passwords or secret House Bible values.
Billing, payment or cancellation
Workspace owners can manage payment details or cancel a paid subscription from Billing in Xynch, using Stripe's customer portal. If something does not look right, send us the workspace name and a short description. Please do not email card details.
Privacy or data request
You can ask about the information Xynch holds, request a correction, or raise a privacy concern by emailing us directly.
Before you send sensitive information
Please do not email passwords, payment card details, access codes, alarm information or values stored as secret House Bible entries. We can usually investigate a problem without seeing the sensitive value itself.